Delivery policy
Thank you for choosing Prepayster.com for your digital purchases. This delivery policy outlines how products are delivered and what to do if you encounter any issues with delivery.
1. Delivery Method
All products purchased on Prepayster.com are delivered digitally. Once your payment has been successfully processed, the digital product will be associated with your user account and sent to the email address you provided during checkout. No physical products are shipped.
2. Delivery Timeline
- Digital products are typically delivered instantly after the transaction is completed and approved.
- In rare cases, delivery may take up to 15 minutes due to technical delays.
- If you do not receive your digital product within this time frame, please contact our customer support team for assistance.
3. Accurate Information
To ensure successful delivery, please verify that the email address and any other information provided at checkout are correct. Prepayster.com is not responsible for delivery failures caused by incorrect or incomplete information entered by the user.
4. Delivery Confirmation
A confirmation email will be sent to your registered email address once the product has been delivered. This email serves as proof of delivery. If you do not receive the confirmation email, please check your spam or junk folder before contacting support.
5. Delivery Issues
If you encounter any issues with the delivery of your digital product, such as:
- Non-receipt of the product within the expected timeframe.
- Issues accessing or using the digital product after delivery.
Please contact our customer support team immediately at support@prepayster.com with the following information:
- Order ID or proof of purchase.
- Description of the issue.
Our support team will investigate and resolve the issue promptly, typically within 1-2 business days.
6. Important Notes
- Products are considered successfully delivered once they are sent to the email address provided at checkout and associated with your user account.
- Prepayster.com is not responsible for delays caused by issues with the user’s email provider or internet service.
7. Contact Information
If you have any questions or need assistance regarding delivery, please contact our customer support team at:
- Email: support@prepayster.com
Our customer support team is available all weekdays during regular business hours.
8. Changes to this Policy
We reserve the right to update or modify this delivery policy at any time without prior notice. Changes will be effective immediately upon posting to our website. We encourage you to review this policy periodically to stay informed about our practices.
By completing a purchase on Prepayster.com, you confirm that you have read, understood, and agreed to this delivery policy.
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